Dear Dr. Zambrano, I wanted to take a minute to let you know what a fantastic staff you have. I always look forward to going to your office. Everyone always has a smile and kind words. Your front desk personnel always ask after myself and my family with genuine interest. I always feel like your most important patient. I suspect everyone does. I wanted to bring to your attention one individual in particular who really went above and beyond. On my last visit when I was checking out, I mentioned to Marie a need for some additional wax. I was distracted by a phone call, and left before she could give it to me. I received some wax in the mail over the weekend! I really can’t express to you what this act of kindness meant to me. I hope that by letting you know that you can pass on to Marie and your entire team what a fantastic job they do every day!! Thank you!